Conversations with Carmen

September 21, 2018: Know Better, Do Better: Part Two
Guest: Sarah Brown, Executive Director, Empira

Empira is a consortium of Aging Service providers who are committed to improving the aging experience by knowing and doing better. Collectively, the organizations that make up Empira challenge the status quo by understanding the root cause of problems and outcomes. By understanding the root cause, they are able to create meaningful and sustainable culture change. They have created a signature series on

1. Falls
2. Restorative sleep
3. Behavioral expression and
4. Work of aging

Hear about their approach to quality improvement that focuses on human needs and behavior.

*The second show in the series will share Empira’s findings regarding what really causes falls, i.e. noise — and meaningful ways to reduce falls other than alarms.

Pioneer Network’s Hot Topics: Culture Change in Action Webinar

October 18, 2018: Dining Practices: Balancing Food Choice and Food Safety
Guide: Diane Hall, RD, President & CEO, Balanced Senior Nutrition

Learn how to integrate the new food safety requirements with person-centered dining. As we provide more variety of foods and more choices of when and where food is served, challenges for proper food handling and sanitation seem to begin to multiply. Balancing resident’s rights, infection control and food safety requirements can be tricky business.

Pioneer Network’s Hot Topics: Culture Change in Action Webinar

November 15, 2018: Building on the Successes of Phase 2 and Your Facility Assessment
Guides: Vickie Burlew, Health Care Consultant and Educator, Linchpin Quality Solutions, LLC and Joan Devine, Director of Education, Pioneer Network

As we approach the one-year mark of the implementation of phase 2 of the CMS Revised Rules of Participation, the principles of QAPI would tell us that is time step back and evaluate where we are. Are communities successfully implementing the new requirements? Has the Facility Assessment been completed and has it been used to support daily operations and successful survey outcomes? Are you prepared to meet the new Infection Prevention standards? What has been the impact of the new requirements related to Person-Centered Care and Quality of Life?

MC5 Fall Roadshows: Living On Purpose!

October 9, 2018: Living On Purpose: Building Community through Meaningful Engagement
Location: Integrity Home Care, Springfield

October 10, 2018: Living On Purpose: Building Community through Meaningful Engagement
Location: St. Joseph Medical Center, Kansas City

October 11, 2018: Living On Purpose: Building Community through Meaningful Engagement
Location: St. Charles Community College, Cottleville

Tired of calling Bingo? Are you hitting copy and paste on your programs month after month? Think there must be more out there? Join us as we discuss innovative concepts that will transform your community into a vibrant place for people to live and work. Through intentional programming methods, you can build a culture that promotes life and facilitates purpose daily.

Conversations with Carmen

August 10, 2018: Know Better, Do Better, Part 1
Guest: Sarah Brown, Executive Director, Empira

Empira is a consortium of Aging Service providers who are committed to improving the aging experience by knowing and doing better. Collectively, the organizations that make up Empira challenge the status quo by understanding the root cause of problems and outcomes. By understanding the root cause, they are able to create meaningful and sustainable culture change. They have created a signature series on

1. Falls
2. Restorative sleep
3. Behavioral expression and
4. Work of aging

Hear about their approach to quality improvement that focuses on human needs and behavior during this webinar.

Pioneer Network’s Hot Topics: Culture Change in Action Webinar

September 20, 2018: Change: Managing It to Drive Success
Guides: Margie McLaughlin, MA and David Farrell, Vice-President of Sub-Acute Operations, Telecare

“Change will not come if we wait for some other person, or if we wait for some other time. We are the ones we’ve been waiting for. We are the change that we seek.” This statement delivered by President Obama describes perfectly the work of the Pioneer Network. For the past twenty years, WE are the ones creating the change we seek. In settings all across the country, committed staff have discovered ways to move from institutional care to individualized care. WE have reinvented systems to support the independent lifestyles and choices of residents. In the midst of it all WE have recognized the fine balance involved in leading and managing change- sometimes pulling in the reigns while other times letting out the clutch! During this session, you will discover foundational building blocks that support successful change and an array of examples and ideas describing ways that leaders have encouraged, managed and driven change to provide better lives for residents and staff alike.

Pioneer Network’s Hot Topics: Culture Change in Action Webinar

July 19, 2018: Story Sharing: Connecting with Residents and their Families – Toward Person-Centered Meaningful Care
Guide: Diane Heliker, RN, PhD

The focus of this presentation is to illustrate how story, the narrative of one’s lived experiences, reveals what is most meaningful to each unique resident in long-term care communities. A sampling of research findings addressing story is offered along with the relationship-based caring practice of Story Sharing. To assist all staff and caregivers, strategies that ensure the successful gathering of stories are introduced followed by exercises demonstrating the interpretation of stories and the discovery of what is most meaningful to a resident. Once these meanings are revealed, they are incorporated into each resident’s care/life plan. Examples are offered throughout.

Pioneer Network’s Hot Topics: Culture Change in Action Webinar

August 23, 2018: Addressing the Staffing Crisis
Guide: Denise Boudreau-Scott, President DRIVE

Solving the complex staffing problem requires the involvement of stakeholders and providers like you! Leaders, including direct supervisors, have a significant impact on retention and recruitment of the best talent. Providers can no longer afford to think of an engaged workforce as an appealing goal, but essential for improving the resident experience, customer service, quality, and financial outcomes. Attracting the right people, keeping them, and inspiring them to perform at their highest level is not only a nicety in today’s world, it’s a necessity!

Action Pact: Conversations with Carmen

May 11, 2018: Black Balloons or a Rainbow of Colors: How Our Perceptions of Aging Affect the Care We Provide
Guest Presenter:  Penny Cook, MSW; President/CEO of the Pioneer Network

We’ve all done it – sent an “over the hill” card to someone, purchased “anti-aging” products, refused to say our age and maybe even given the dreadful black balloons on a milestone birth celebration. It’s part of our culture, right? It’s meant to be funny. It helps us cope with the fact we’re getting older. But how does it really affect us? More importantly, how does it affect the care and support we provide to Elders? In this conversation, we’ll explore how our own perceptions of getting older as well as those of the general society affect our long-term care system as well as our specific care practices. Let’s be the change we want to see!