The Emergency Protocol was developed in 2007 for communication between long-term care homes and the Section for Long-Term Care Regulation (SLCR), in the event a disaster occurs that results in a loss of a necessary service (electricity, water, gas, telephone, etc.). This protocol was established to streamline communication so that homes can focus on what is most important – the safety and well-being of the residents.
This protocol provides the cellular telephone number corresponding to the region in which your home is located if you experience a loss in a necessary service that has the potential to affect resident safety or well-being. You are encouraged to contact the regional office main office telephone number during normal business hours as survey staff carry the cell phone and may be conducting a survey or inspection during working hours and may not answer immediately.
Please remember, this protocol is NOT to be used to self-report incidents normally reported to the
Elderly Abuse & Neglect Hotline (1-800-392-0210).
|Region||Main Office||Emergency Only Cell Number|
|#1 Springfield||(417) 895-6435||(417) 425-8780|
|#2 Poplar Bluff||(573) 840-9580||(573) 778-6495|
|#3 Kansas City||(816) 889-2818||(816) 719-0089|
|#4 Cameron||(816) 632-6541||(816) 632-9371|
|#5 Macon||(660) 385-5763||(660) 621-2326|
|#6 Jefferson City||(573) 751-2270||(573) 619-3338|
|#7 St Louis||(314) 340-7360||(314) 623-2852|
Emergency Protocol Handout for Facilities
Missouri regional map: Long-Term Care Regions Map and is also available on DHSS Provider Information
Disaster and emergency planning resources
Emergency Prep Regulation Index (E-Tags)
If you have any questions about the Emergency Protocol for Long-Term Care Homes, please contact the Section for Long-Term Care Regulation at 573-526-8524.
- Missouri Department of Health and Senior Services – Weather Emergencies
- MoDOT Road Conditions
- Missouri Storm Aware
- National Weather Service
Health Alerts, Advisories and Updates
Health Alerts, Advisories, and Updates are available on the Department of Health and Senior Services website. For the most current information, please visit: Health Alerts, Advisories & Updates.
Consumer Product Recalls
For the most current information, please visit the Consumer Product Safety Commission (CPSC).
Food and Drug Recalls
For the most current information, please visit Missouri Department of Health and Senior Services – Food & Drug Recalls.