Missouri Guidance on Reopening of Long-Term Care Facilities

The guidance on reopening of long-term care facilities has been finalized. The guidance will be posted to the DHSS website at https://health.mo.gov/living/healthcondiseases/communicable/novel-coronavirus/professionals.php under Long-Term Care Facilities.

The department has contracted with the University of Missouri-Sinclair School of Nursing QIPMO team to assist homes through the reopening process. DHSS requests that homes contact the QIPMO team as they begin the reopening process.

The “usual” QIPMO team of nurses and leadership coaches will be available for assistance, and a couple of new team members have been added to the new CAT group – the COVID Accountability Team. Please, please feel free to directly contact your “representative”.

Below is the contact information for SNFs and ICFs (you can reach out to your regional QIPMO nurse or leadership coach):

Below you’ll find the contact information for ALFs and RCFs:

 

Please join the QIPMO-Webinar for COVID Updates in Long-Term Care, including a review of the Reopening Guidance

 

A reminder that all staff and resident positive cases should be reported to DHSS through the Congregate Facility Reporting portal: https://health.mo.gov/living/healthcondiseases/communicable/novel-coronavirus/.

CMS Memo: QSO-20-28-NH

Nursing Home Five Star Quality Rating System updates, Nursing Home Staff Counts, Frequently Asked Questions, and Access to Ombudsman (REVISED)

  • CMS is committed to taking critical steps to ensure America’s nursing homes are prepared to respond to the threat of the COVID-19.
  • Nursing Home Compare website & Nursing Home Five Star Quality Rating System: We are announcing that the inspection domain will be held constant temporarily due to the prioritization and suspension of certain surveys, to ensure the rating system reflects fair information for consumers.
  • Posting of surveys: CMS will post a list of the surveys conducted after the prioritization of certain surveys, and their findings, through a link on the Nursing Home Compare website.
  • Nursing Home Staff: CMS is publishing a list of the average number of nursing and total staff that work onsite in each nursing home, each day. This information can be used to help direct adequate personal protective equipment (PPE) and testing to nursing homes.
  • Access to Ombudsman: We are reminding facilities that providing ombudsman access to residents is required per 42 CFR § 483.10(f)(4)(i) and per the Coronavirus Aid, Relief, and Economic Security Act (CARES Act).
  • Frequently Asked Questions (FAQ): We are releasing a list of FAQs to clarify certain actions we have taken related to visitation, surveys, waivers, and other guidance.

Please see the memo or visit https://www.cms.gov/medicareprovider-enrollment-and-certificationsurveycertificationgeninfopolicy-and-memos-states-and/nursing-home-five-star-quality-rating-system-updates-nursing-home-staff-counts-frequently-asked.

VOYCE – Changing Landscape of Long-Term Care Conference

If you are working in long-term care and want to explore trends and developments in our field and shares best practices as well as innovative solutions to issues related to long-term care, while earning CEUs, this conference is for you!

Due to the threat that the COVID-19 pandemic poses to older populations, especially those in community living environments, VOYCE will host its 9th Annual Changing Landscape of Long Term Care Conference in a VIRTUAL format this year! We are excited to bring you a series of webinars discussing lessons learned, best practices, policies, next steps for long-term care, and MORE from local experts.

More information on speakers and schedules will become available as soon as possible. Thank you for your flexibility!

July 10, 2020 (11:30 am): Resident Rights and the Ombudsman Program
July 21, 2020 (12:00 pm): Reflections on Changes to Long-Term Care Due to COVID-19
July 21, 2020 (1:30 pm): “Tele” Me About It: Tele- and Virtual-Health Innovations in Long-Term Care
July 21, 2020 (3:00 pm): Mental Health Needs of Staff and Residents in Crisis

Additional Sessions
August 4, 2020 (12:00 pm): Racial Disparities in COVID-19: Morbidity and Mortality
August 18, 2020 (12:00 pm): Authorized Electronic Monitoring in LTC Facilities
September 1, 2020 (12:00 pm): End of Life Choices and Ethics during a Crisis
September 15, 2020 (12:00 pm): Legal Rights for Residents in End of Life Planning
September 29, 2020 (12:00 pm): Disaster Preparedness for Long-Term Care Organizations
October 13, 2020 (12:00 pm): Reflections on Changes to LTC Pt. 2: Money Follows the Person, Assisted Living, and Residential Care
October 27, 2020 (12:00 pm): Opioid Epidemic in Long-Term Care: Challenges and Solutions for Care Providers

Where: ONLINE!

Please visit the VOYCE Long-Term Care Conference page for more information and to register.

Be Infection Control Survey Ready: Join the Health Quality Innovation Network’s Office Hours Series

The Health Quality Innovation Network (HQIN), the Quality Improvement Organization (QIO) for Missouri, is hosting an office hours series to support survey readiness and help nursing homes be responsive to identified opportunities, survey deficiencies and CMS enhanced enforcement actions. Each 30-minute session will demonstrate how to apply quality improvement principles to your infection control and prevention program and provide turnkey resources and tools to address gaps and drive improvement in your facility. A panel of nurses, infection preventionists and quality improvement professionals also will be available to answer questions.

The series begins July 14, 2020 and will cover the following topics:

July 14, 2020: Root Cause Analysis (RCA)
Facilities have worked hard to assess their infection control programs. But do you know the reason for the gaps or breakdowns in your program? We will share the HQIN QAPI RCA resource, which compliments the CMS QAPI RCA Guide.

July 28, 2020: Infection Prevention Action Plans
Once you complete the RCA process, then you must develop a plan of action. We will share the HQIN Infection Prevention Action Plan Templates. These templates compliment the CDC Infection Control Assessment tool. We will provide you with a template for key categories of improvement, i.e., hand hygiene, surveillance, environmental hygiene, etc.

August 11, 2020: Data Collection and Analysis
Once your plan is implemented, how do you know if it’s working? HQIN will share data collection tools to help you track and trend your improvement related to hand hygiene, terminal cleaning and PPE.

August 25, 2020: QAPI: Everyone Has a Role and a Responsibility
It takes a team to ensure improvement is made and sustained. HQIN will discuss how to engage your team in the quality improvement process in order to hardwire systems, change behavior, reduce gaps and to improve care and compliance.

Click here to register for one or all of these sessions. To learn more about HQIN, visit www.hqin.org.

New IDR Contract

The Department of Health and Senior Service has contracted with Healthcare Quality Innovators (HQI) to offer IDR services to Missouri Long Term Care Communities. HQI is Missouri’s designated Medicare Quality Improvement Organization and is based in Richmond, Virginia. HQI staff responsible for the IDR process are familiar faces, as they are the same staff that worked under the previous contract. HQI has begun contacting those communities with pending IDR requests. All new IDR requests will be submitted to HQI.

Contact information for HQI is:
Email: carmen.woodward@hqi.solutions
Phone: (573) 514-8501 (may leave voicemail message)
Fax: (804) 289-5324
Mailing Address: Health Quality Innovators
                                 Attn: MO IDR
                                 9830 Mayland Drive
                                 Suite J
                                 Richmond, VA 23233

Missouri PPE Manufacturers

Below is a list of Missouri companies that are producing PPE, including what type of PPE (face shields, hand sanitizer, gowns, surgical masks) and their contact information.  Please feel free to reach out to these companies to see if you can develop a new supplier relationship.  Additional companies will be added as more companies acquire the capabilities to produce PPE.  The state will be providing some grant support to manufacturers so that additional types of PPE can be manufactured in Missouri, like N-95 masks and gloves.

Missouri Companies that Retooled to make PPE – June 25 2020

COVID-19 Prevention Training

CDC has launched a Long-Term Care Frontline Staff Training Webinar Series for staff who care for vulnerable residents of nursing homes and assisted living facilities. A flyer for these trainings is also attached.  These five short webinars review basic infection prevention steps essential for preventing the spread of COVID-19:

Updates to the COVID-19 Module for LTCFs

In efforts to continue support of the nation’s COVID-19 response, the Centers for Disease Control and Prevention’s (CDC’s) National Healthcare Safety Network (NHSN) is excited to announce the following updates to the COVID-19 Module for Long-Term Care Facilities (LTCF):

  1. An NHSN COVID-19 Module Dashboard for LTCFs is now available for participating groups and The dashboard provides a summary of data entered in the COVID-19 Module and includes an interactive chart display where a user may customize data views. This first edition of the dashboard is concentrated on the Resident Impact and Facility Capacity pathway. However, we’ve already started working on the next edition, which will continue additional pathways and analysis options!! Guidance documents for groups and facilities to assist with navigating and understanding the features are available on the NHSN LTCF COVID-19 Web-page.

 

  1. You asked, and we listened! We recognize that many SNFs are setting up COVID-19 units to receive transfers from other LTCFs, such as Assisted Living Residences. These transfers result in increased demand on the receiving LTCFs. Therefore, the count for “Admissions” has been revised to include admissions and readmissions of residents who were previously diagnosed with COVID-19 from another facility. For additional information, please review the revised data collection form and accompanying instructions for the Resident Impact and Facility Capacity Note: LTCFs may update previously entered “Admissions” counts, but this is not a requirement.

 

  1. We aim to improve the quality of the COVID-19 data being reported. Users will notice Pop-up alerts as a reminder of potential data entry errors. For example, if a user attempts to enter more COVID-19 Deaths than Total Deaths, a pop-up alert will appear to remind user of the definitions. As a reminder, “COVID-19 Deaths” counts must be included in the Total Deaths count since Total Deaths is defined as the number of residents who died for any reason in the LTCF or another location since the last time “Total Deaths” counts were collected for reporting in the NHSN COVID-19 Module. For both counts, only include the NEW deaths since the last time the counts were collected for reporting in the Module, as the intent is to capture incidence.

 

  1. Non-modifiable fields have been added to each of the four pathway screens. Users will notice that each pathway now has three additional pieces of information displayed at the top of each pathway: Date Created, Facility CCN, and Facility Type.

The purpose of Date Created is to display the first date and time of data entry (manual or CSV file upload) for a selected calendar date and pathway. The date and time will automatically save and cannot be modified by the user.

The Facility CCN and Facility Type will also populate for each facility, allowing users to quickly verify the information associated with the data being submitted to CMS. These two variables may be edited by a facility user with NHSN Administrative rights; however, edits must be done outside of the COVID-19 Module by accessing Facility Info on the left navigation panel. Guidance documents are attached to this e-mail, as well as available under Facility Resources on the NHSN LTCF COVID-19 Web-page, which can be accessed through the following link – https://www.cdc.gov/nhsn/ltc/covid19/index.html (you may need to copy and paste web-link into Internet browser).

Be sure to check-out the July NHSN LTCF newsletter for additional information and exciting updates! If you have questions, please send them to nhsn@cdc.gov and include LTCF in the subject line.

CDC Guidance for Routine Off-Site Appointments

Division of Community and Public Health (DCPH) recently reached out to the CDC for guidance regarding long-term care facility (LTCF) residents attending routine off-site appointments and received the following response:

CDC does not recommend LTCF residents who go off-site for routine appointments (such as hemodialysis or other routine appointments or treatments) be kept in observation, in part because the observation period could be permanent for residents who have to leave more than once every two weeks. Additionally, LTCF residents who leave and return for appointments should not be considered new admissions or be housed in a COVID-19 care unit in the LTCF when they return. Placing LTCF residents who return in the observation or COVID area within the facility could put them at higher risk of exposure to COVID-19. While not a CDC recommendation, some LTCFs have opted to manage residents who go off-site for routine appointments as potentially exposed and use full Transmission-Based Precautions and/or have cohorted these residents together into the same area of the building. In these examples, it is very important to ensure these residents, who may be at increased risk of acquiring COVID-19, are NOT being placed into a dedicated COVID-19 unit or with others who are symptomatic/have increased risk of having COVID-19. Doing so would increase the risk of exposing these residents who go off-site to others at even higher risk of COVID. We have also heard about significant challenges with moving residents repeatedly and recognize that determining exposures can be challenging. Additional recommendations: Residents going off-site for dialysis or other appointments should wear a cloth face covering (or facemask) for source control when they leave the LTCF and ideally in the LTCF if they are leaving their room. Regular communication between the dialysis facilities/medical offices where appointments occur and the LTCFs (in both directions) is essential to help identify patients with fever or symptoms consistent with COVID-19 before they enter the facilities and facilitate resident care. Social distancing measures should be implemented, such as minimizing movement of these residents within the facility as much as possible. LTCFs should comply with the infection prevention and control guidance for nursing homes and LTCFs.

Reminder – Community Testing Opportunities, open to all Missourians

Missouri continues to announce community testing events across the state. Several communities will be conducting COVID-19 testing over the next two weeks. For these testing events, participants will not be required to have a doctor’s authorization and there will be no charge to participants. Anyone who wants to be tested may participate – you will not be required to have a known exposure or be experiencing symptoms. Everyone can register for this event, including those who may be experiencing symptoms and have struggled to be tested. Many of these testing events do not require you to be a resident of the county conducting testing. You must, however, be a resident of Missouri.

Pre-registration for each event is strongly encouraged – https://dcphdo02redcap.azurewebsites.net/redcap/surveys/?s=DEX3J7THHM. Check this site often as new testing locations will be added as they are finalized.

Upcoming Testing Locations:

County

Location

Testing Dates

Caldwell County

Hamilton

June 30

Taney County

Branson

June 30-July 1

Dade County

Greenfield

July 1

DeKalb

Maysville

July 7

Cole County

Jefferson City

July 7-9

Butler

Poplar Bluff

July 7-9

LTC Staff Training Webinars

CDC has launched a Long-Term Care Frontline Staff Training Webinar Series for staff who care for vulnerable residents of nursing homes and assisted living facilities. These five short webinars review basic infection prevention steps essential for preventing the spread of COVID-19.

See flyer and please feel free to share!

CMS Memo: QSO-20-34-NH

Changes to Staffing Information and Quality Measures Posted on the Nursing Home Compare Website and Five Star Quality Rating System due to the COVID-19 Public Health Emergency

The Centers for Medicare & Medicaid Services (CMS) is committed to transparency about changes in publicly reported information on nursing homes during the COVID-19 public health emergency.

Changes to the Nursing Home Compare Website and Five Star Quality Rating System:

  • Staffing Measures and Ratings Domain: On July 29, 2020, Staffing measures and star ratings will be held constant, and based on data submitted for Calendar Quarter 4 2019.
    • Also, CMS is ending the waiver of the requirement for nursing homes to submit staffing data through the Payroll-Based Journal System. Nursing homes must submit data for Calendar Quarter 2 by August 14, 2020.
  • Quality Measures: On July 29, 2020, quality measures based on a data collection period ending December 31, 2019 will be held constant.

Please see the full details of the memo at https://www.cms.gov/files/document/qso-20-34-nh.pdf.

SNFS are expected to report their Quality Reporting Program (QRP) data starting Quarter 3, which begins July 1, 2020

The March 27, 2020 Medicare Learning Network Newsletter (MLN) Exceptions and Extensions for QRP Requirements that includes SNFs applies only to Quarter 4 of 2019 (October 1-December 31, 2019) and Quarters 1 and 2 of 2020 (January 1-June 30, 2020). Providers are expected to report data and meet the QRP requirements beginning with Quarter 3, 2020 that starts July 1, 2020.

As stated in that March 27, 2020 MLN Newsletter, “In some instances, these exceptions and extensions are granted because the data collected may be greatly impacted by the response to COVID-19 and therefore should not be considered in the quality reporting program. CMS is closely monitoring the situation for potential adjustments and will update exception lists, exempted reporting periods, and submission deadlines accordingly as events occur.”

Starting with Quarter 3 that begins July 1, 2020, CMS expects providers to report their quality data. CMS will analyze the data recognizing that the COVID-19 public health emergency (PHE) remains in effect and could impact the quality data submitted. CMS will closely monitor the situation for public reporting of the data and provide any updates.

This update is posted on the CMS SNF QRP Spotlights and Announcements webpage.

Updated Guidance on Invoicing Process for Testing and SNF COVID-Related Expenses

The guidance has been updated to request facilities bill Medicare first, if applicable, for testing costs and to provide contact information when submitting invoices. In addition, for SNFs only, updates have been made to the attestation form and information regarding costs being capped per facility.

Please see Updated LTC Guidance Invoicing Process (06222020) for additional information.

Community Testing Locations

Missouri continues to announce community testing events across the state. Several communities will be conducting COVID-19 testing over the next two weeks. For these testing events, participants will not be required to have a doctor’s authorization and there will be no charge to participants. Anyone who wants to be tested may participate – you will not be required to have a known exposure or be experiencing symptoms. Everyone can register for this event, including those who may be experiencing symptoms and have struggled to be tested. Many of these testing events do not require you to be a resident of the county conducting testing. You must, however, be a resident of Missouri.

Pre-registration for each event is strongly encouraged – https://dcphdo02redcap.azurewebsites.net/redcap/surveys/?s=DEX3J7THHM. Check this site often as new testing locations will be added as they are finalized.

Upcoming Testing Locations:

County Location Testing Dates

Atchison/Holt

Tarkio

June 24 (4-8 pm)

Laclede County

Lebanon

June 26

Newton County

Neosho

June 26-27

McDonald County

Anderson

June 26-27

Wright County

Mountain Grove

June 27

Jasper County

Carthage

June 29-30

Stone County

Branson West

June 29

Barry County

Cassville

June 29

Caldwell County

Hamilton

June 30

Taney County

Branson

June 30 – July 1

Dade County

Greenfield

July 1

Cole County

Jefferson City

July 7-9

 

Mental Health and Wellness Resources

 

  • Mental Health First Aid Training – Mental Health First Aid is now available in a variety of formats, including a fully virtual course. Register today to be the one to make a difference for your friends, family members, colleagues, students, or children. This training is designed for the general community. This course is valued at $170 per person, but is being offered free through the Missouri Department of Mental Health. The flyer will be distributed around the 15th of each month with additional trainings. Check out http://mhfamissouri.org/events/ for more frequent updates.

Mental Health First Aid teaches you how to identify, understand and respond to signs of mental illness and substance use disorders. This training gives you the skills you need to reach out and provide initial support to someone who may be developing a mental health or substance use problem and help connect them to the appropriate care. Youth MHFA is also available for adults working with youth (age 12-18).

 

  • DMH Office of Disaster Services is hosting two virtual trainings given by Dr. Patricia Watson on Stress First Aid. Below you will find the details on the two courses. If you are interested in attending, please email Shelby.Hood@dmh.mo.gov and let her know which one (or both) of the courses you will attend.
    • Stress First Aid for Self-Care and Coworker Support
      Presented July 13th (1:00 pm – 5:00 pm CST)
      This four (4) hour course delivered via webinar, includes a set of supportive actions designed to help those who work in high-stress jobs reduce the negative impacts of stress. SFA recognizes that critical incidents are not the only stressors that professionals face and is therefore based on the acknowledgement that stress reactions can be ongoing and cumulative, resulting from multiple sources. It is designed to be attentive to traumatic events but also on work and personal stress, as well as loss, and inner conflict or moral injury.
    • Stress First Aid for Use with Patients, Clients and Customers
      Presented July 16th (1:00 pm – 5:00 pm CST)
      This four (4) hour course delivered via webinar, includes a set of tools that helps workers support and reduce stress in those they serve in public. This version of SFA is similar to Psychological First Aid (PFA) in that it aims to reduce distress and help move people towards more effective coping. However, it has a broader focus then PFA, in that it is intended to be used with those who are significantly stressed for any reason, and at any point in their exposure to stress.

 

  • Train the Trainer for Psychological First Aide (PFA)

Psychological First Aid is an evidence-informed modular approach to help people of all ages in the immediate aftermath of disaster and terrorism (and traumatic events). Individuals affected by a disaster or traumatic incident, whether survivors, witnesses, or responders to such events, may struggle with or face new challenges following the event. PFA was developed by the National Child Traumatic Stress Network and the National Center for PTSD, with contributions from individuals involved in disaster research and response. You can read more about it here: https://www.nctsn.org/treatments-and-practices/psychological-first-aid-and-skills-for-psychological-recovery/about-pfa. Dr. Patricia Watson will be doing this training virtually.

There will be two training sessions available. You only need to attend one of the two-day sessions to complete this course. The sessions will be virtual through WebEx.
          The first two-day session is on June 22 & 23 (1pm to 5pm both days)
          The second two-day session is on June 29 & 30 (1pm to 5pm both days)

FILLAKIT Transport Media Ordered from Missouri State Public Health Laboratory

Saline media ordered from the Missouri State Public Health Laboratory (MSPHL) with labeling of Fillakit should not be used for sample collection until further notice. Facilities should place an order for replacement from the Online Order form on the SPHL’s website at https://health.mo.gov/lab/index.php or https://health.mo.gov/living/healthcondiseases/communicable/novel-coronavirus/specimen-collection-supplies.php.

See the memo for additional information.

Nursys e-Notify®

From time to time, the MO State Board of Nursing will find a nurse who has been practicing on an expired license. Employers can prevent this from occurring by setting up a Nursys e-Notify® institution account at www.nursys.com. Click on “Learn More” in the first pane that says Nursys e-Notify®. Then click on “as an institution.” Watch the overview video, create an institution account and enroll your licensed nurses. This system will send you license renewal alerts and alerts if a license becomes disciplined or deactivated due to compact rules.

The information about a nurse’s license is only valid the day you retrieve it. A license can expire or be disciplined at any time. The only way to receive real-time alerts of that information is by creating an institution account and enrolling your nurses. Facilities should not rely solely on the Board of Nursing newsletter as information may be regarding incidents that occurred 3+ months ago. DONs/Supervisors/Lead nurses may also sign up with Nursys e-Notify® as a group in order to closely monitor a group of nurses that they may be responsible for on a daily basis following similar instructions as above.

Battelle Decontamination Sites

The 13 out-state drop-off/pick-up armory sites and the Jefferson City processing site will be closing as of June 30. The decontamination site will continue to operate for the foreseeable future and healthcare providers may ship masks to the decontamination site via FedEx free of charge. Battelle will provide shipping labels for use to ship labelled N95 respirators free of charge. Healthcare providers may contact Battelle at https://www.battelle.org/ to request labels.

Please see the attachment below for more information.
Battelle Shipping Email

2020 Missouri Suicide Prevention Virtual Conference

This virtual event is brought to you by the Missouri Department of Mental Health, Missouri Coalition for Community Behavioral Healthcare and Community Counseling Center.

Register online now >> CLICK HERE

Important Information:

  • Dates: Kick-off July 30th with a full day of exciting and relevant Keynote Presentations. Next, we will be hosting one webinar every other Thursday starting August 6th through October 29th.
  • Cost: The virtual conference is free unless you would like continuing education. If so, the cost is $20 per person.
  • Equipment needed: You will need a laptop/computer with speakers and internet in order to participate in the webinars. Because of the size, there will not be an option to call in for these webinars.
  • Continuing Education: The certificate will be sent at the end of the event on October 29th with the total number of hours you participated in throughout the event.
  • Networking: We will have an app/weblink for the event to help with networking during the virtual events. We will send the information on how to access that two weeks before the event.

Please see the Save the Date for more information. If you have any questions, please contact events@mocoalition.org.

Missouri Specific Coronavirus Regional Data

Since Feb. 3, Missouri hospitals have been reporting daily data to establish situational awareness of hospital capacity while preparing for and responding to the spring outbreak of the SARS-CoV-2 virus. Using these data, the Missouri Hospital Association has distributed a daily statewide dashboard of the current impact and capacity of COVID-19 in Missouri hospitals. A copy of today’s dashboard is included.

Information from the daily dashboard has supported local, state and federal officials in gaining day-to-day awareness of Missouri’s hospital capacity. The reports also have been used by the media to keep the public updated on hospital response.

Throughout the spring, more data that offer additional detail and trends have become available. To keep the report current, it has been modified several times to capture these new data elements. However, as we move from our initial response to the surge to our current status of recovery, it is critical we look at data trends in different ways to help us better understand the impact of the pandemic on our state and individual communities, and detect possible future trends. Today, MHA and the Hospital Industry Data Institute are pleased to introduce new, weekly COVID-19 dashboards providing regional trends and models of predicted cases. Concurrently, the aforementioned daily, situational awareness dashboard will be phased out. Daily situational awareness will remain available on the Missouri Department of Health and Senior Services’ website.

These regional dashboards have been developed in partnership with Missouri state agencies, hospital leaders and researchers at the Institute for Public Health at Washington University, and are included below for your review.

The new dashboards were designed with the intent to serve a larger audience. As Gov. Parson continues to lead the Show Me Strong Recovery plan, government officials at all levels, along with local businesses, schools, churches and other organizations, will need access to innovative monitoring tools to help manage their reopening efforts. These dashboards – with state and regional focus, along with the element of predictive understanding – will serve as a tool to help you and the leaders in your organization have better awareness of the pandemic. Further, the regional dashboards will complement other information currently used for COVID-19 planning and decision-making.

Missouri Department of Social Services Resource Centers

Remember, you do not need to visit an office in person to get help through the Family Support Division. You can still:
Apply online any time at myDSS.mo.gov.
Visit myDSS.mo.gov to start a chat with us any day, any time & get answers to your basic questions.
Call 855-FSD-INFO to speak with a team member.

Do you need help in person? A few of our Family Support Division Resource Centers are now open and available to help by appointment only. To find an open office near you, visit https://buff.ly/2ArYLWw and search your address or zip code.

Before you visit, you will need to call 855-FSD-INFO and follow the prompts to schedule an appointment. For your safety and the safety of our team, you will only be allowed in the building at your scheduled appointment time.

Facility-Wide Testing Preparation – Updated with Corrected Links

Correction to the link to order testing supplies from the state public health laboratory: The below message has been updated to reflect a change in the link to order testing supplies from the state public health laboratory.

 

Facility-wide testing for all residents and staff is included in the most recent DHSS guidance (https://health.mo.gov/living/healthcondiseases/communicable/novel-coronavirus/ltcf.php) for communities that have a positive COVID-19 case. We are encouraging all communities to be prepared for this possibility so that should this occur, there will be no delay in testing implementation.

There are several coordination points that are necessary in order to have a successful testing plan. This includes having access to testing kits (both swabs and media – must have both), the ability to collect the specimens onsite, and establishing an agreement with a lab to process the specimens. To assist in this preparation, testing kits may be ordered through the state public health laboratory at https://health.mo.gov/lab/index.php or https://health.mo.gov/living/healthcondiseases/communicable/novel-coronavirus/specimen-collection-supplies.php. The state public health laboratory recently received testing combination kits that contain both the swabs and media. These kits are listed as “Swab/Media Combo – Remel MicroTest M4RT Transport 3ml vial with Nasopharyngeal swab” and are available for any long-term care community. We encourage all to take advantage of this current testing kit supply and to order enough supply to complete two rounds of facility-wide testing. The test kits do not expire until April 2021, so they are acceptable for use for several months.

**UPDATE – The specific kits referenced above are now out of stock. There are other testing supplies available to any long-term care community. Please ensure when ordering testing supplies, both swabs and media are needed for a complete testing kit. Please do not order every item on the list of supplies and keep in mind the number of testing kits needed for your community.