Emergency Protocol Reminder
This protocol provides the telephone numbers corresponding to the region in which your home is located if you experience a loss in a necessary service that has the potential to affect resident safety or well-being. You are encouraged to contact the regional office main office telephone number during normal business hours as survey staff carry the cell phone and may be conducting a survey or inspection during working hours and may not answer immediately.
Remember – this protocol is not to be used to self-report incidents normally reported to the Elderly Abuse and Neglect Hotline.
Please see the attached Emergency Protocol for complete directions. The document and information is also available anytime at ltc.health.mo.gov/safety-emergency.