Consumer Voice Webinar

  • March 15, 2017:  A Deeper Dive into the Revised Federal Nursing Home Regulations-Part II
  • Presenters:  Eric Carlson, Directing Attorney, Justice in Aging
    Toby Edelman, Senior Policy Attorney, Center for Medicare Advocacy
    Robyn Grant, Director of Public Policy and Advocacy, Consumer Voice
    Lori Smetanka, Executive Director, Consumer Voice

The Consumer Voice, Justice in Aging, and Center for Medicare Advocacy are continuing to examine the revised federal nursing home regulations the Centers for Medicare & Medicaid Services released on October 4, 2016. In this webinar, we will take a closer look at the following sections of the revised regulations:

  • Admission, Return, and Bedhold
  • Visitation Rights
  • Rehabilitation Services

Join this webinar to hear experts from all three organizations discuss changes in the regulations and their impact on the care delivered to consumers.


Space is limited.  Register here.

Licensure and Certification Unit Update

Effective immediately the Licensure and Certification Unit will be conducting business primarily by email. Licensure and Certification Unit staff will be contacting facilities and/or operators to obtain email addresses. Items that will be emailed to providers include the facility license, relicensure application reminder letters, and any other correspondence when possible. Facility administrators/operators shall print the facility license and post as required in Chapter 198.015.5, RSMo., “Licenses shall be posted in a conspicuous place on the licensed premises”, as copies will not be mailed. If you have any questions about this process, please email

Reducing Inappropriate Use of Antipsychotic Medications – Full Assessment

To address the ongoing challenge of reducing inappropriate antipsychotic medications, staff on all shifts should fully assess and learn as much as possible about a resident, including interviewing the resident, family and friends. These steps assist staff in understanding the different behaviors a resident may exhibit. To learn more about assessing a resident’s goals and needs, click on the following links.

Flu Season

The middle of Flu season is a perfect time to think about the benefits of handwashing and recognizing signs and symptoms. Staying informed about reported cases in Missouri and which areas have the highest confirmed cases, is just a click away! 2017 Influenza Reports


New Fact Sheets on Revised Federal Nursing Home Regulations

Consumer Voice, along with Justice in Aging and Center for Medicare Advocacy, have released new issue briefs in our series on the revised federal nursing facility regulations. The fact sheets can help residents, family members and advocates better understand the regulations. New fact sheets cover:

Reducing Inappropriate Use of Antipsychotic Medications – Communication

Understanding dementia residents who are unable to communicate on the same level as others can aid in the reduction of inappropriate antipsychotic use. However, meeting their needs can become challenging if their behaviors are not understood. Click on the following links to learn more.

Action Pact Workshop

  • March 9, 2017:  The recipe for Self-Led Teams
  • Location:  The Piper Assisted Living and Memory Care, Kansas City, KS

This interactive, experiential learning session will set you on the path to cooking up self-led teams in your environment. We all talk team and face the challenges of creating, maintaining and supporting teams. Team experience, shared leadership tools, and take away resources will flavor your own successful recipes for self-led teams. Don’t expect to sit still!


Please see the Action Pact event page for more information and registration.