Pioneer Network’s Hot Topics: Culture Change in Action Webinar

February 20, 2020: Compassion: A Competency for Today’s Aging Services Leader
Guide: Denise Borgoyn, NHA, SHRM-SCP, Borgoyn Consulting Services, The Compassion Projects, Author “28 Ways of Compassion”

While the work of changing the culture of aging is happening, we should recognize that aging services staff need person-centered care too and must be placed at the top of the organizational agenda.

How can our workforce give the best in person-centered care if it isn’t shown them through attention and compassion from their leaders? The answer is that they probably can’t. The reality is that most leaders know how important compassion is in their roles. The problem is that these leaders say they just don’t know how to enhance their compassionate behavior in the workplace. The good news is – compassion is teachable!

Join Denise Borgoyn, author of 28 Ways to Compassion, for this crucial conversation as we explore the nature of compassion, how and why it matters, and learn concrete actions to improve communication and compassion to give our staff the support they need and deserve.