Conversations with Carmen
- April 14, 2017: From Annoyances to Conflict: How Much is Miscommunication Costing Your Organization?
- Guest Presenter: Ray Rusin, Quality Training Associates; Certified Workplace Conflict Mediator, retired RI Survey Agency Director
Day-to-day petty annoyances are experienced by each of us and are a fact of life. Without a strategic focus on recognizing and dealing with natural annoyances early, many grow into costly conflict events negatively impacting residents’ quality of care and quality of life. We will discuss how ordinary annoyances interrupt the smooth operation of any organization, how to best prepare team members for coping with annoyances and ways to wisely handle any resulting conflicts. Find out what conflict may be costing your organization.
For more information and registration, please see the event details here.