As of August 1, 2015, phone numbers for previous state QIOs will no longer be forwarding to KEPRO’s phone lines as has occurred over the last year. Please make sure that all of your beneficiary notices have been updated with KEPRO’s appropriate area phone number. Should the notice not contain the correct number and the call is late, the skilled services notice (Notice of Medicare Non-coverage) will be deemed invalid. The phone numbers for each area are also listed on the website at www.keproqio.com.
Missouri is part of Area 4. If a Medicare beneficiary has a concern or is not satisfied with the quality of care received, he or she can call the KEPRO Medicare Beneficiary Helpline at 855-408-8557. TTY for all areas: 855-843-4776.
The beneficiary may also download a quality of care complaint form, English or Spanish, to complete and fax or mail to:
Beneficiary Helpline Fax: 844-834-7130
5201 West Kennedy Boulevard, Suite 900
Tampa, Florida 33609
Attention: Beneficiary Complaints
Complaints may also be emailed to beneficiary.complaints@hcqis.org.