Online Reporting Now Available for Adult Abuse, Neglect and Financial Exploitation

In Missouri, during fiscal year 2019, the Department of Health and Senior Services (DHSS) received and investigated 39,144 reports of abuse, neglect, and exploitation involving seniors and adults with disabilities living in the community and in long-term care facilities.

The Department proudly announces the integration of a new online reporting system for mandated reporters which will ensure all concerns of abuse, neglect and financial exploitation of the elderly and adults with disabilities are reported quickly.

The new Adult Abuse and Neglect Hotline online reporting system will allow for secure electronic submission of adult abuse, neglect and exploitation report information, from mandated reporters and public citizens into a secure, encrypted database available 24/7 on a web-based platform as an alternative to calling the Adult Abuse and Neglect Hotline.

We ask all mandated reporters to please partner with us by entering reports online and allowing greater accessibility to the hotline for the public. In partnership, the Department would like to share the Online Reporting Flyer with you and encourage you to display it where it will serve as a reminder to mandated reporters.

The Adult Abuse Hotline is operational from 7 a.m. until midnight, seven days a week, 365 days a year. If you suspect abuse, neglect or financial exploitation of the elderly or an adult with a disability call the Adult Abuse Hotline at (800) 392-0210 or visit to report online. The online reporting system is available 24/7; however, it is only monitored by intake staff during the hotline’s hours of operation.

If you have any questions regarding online reporting, please reach out to the Department at (573)751-2413 or